Of course we hope you love your Every Second Counts purchase but if for any reason you are not happy with your order then get in touch and let us know.
In each order you will receive a returns form, if not please download the form here.
If you are not completely satisfied with your purchase you can return it to us in its original condition, for a refund or exchange.
We are able to offer a refund on any full price items returned to us within 14 days of receipt of order, with proof of purchase, in perfect condition, in the original packaging and with the labels still attached. Perfect condition means that the item is unworn, unused and free from any marks. We do not accept returns of underwear.
Please remember that the goods are your responsibility until they reach us and the postal costs for returned goods are the customer’s responsibility. Every Second Counts will not issue refunds for goods that do not arrive or arrive damaged so be sure to get proof of posting. We recommend you return your package via a secure and reliable postal service. The product you return must be in new, unused and unworn condition with all the original packaging and garment tags still attached.
Please send all returns to: –
Every Second Counts/Transworld e-Logistics,
Unit 1 Morley Court,
Peterborough PE2 7BW
Every Second Counts only offers exchanges on an item for the same item in a different size, subject to availability, if a different garment is desired we ask you to place this as a new order.
In the case of an exchange, please remember to state clearly, the item you require. Should the required piece be unavailable and provided the item is in its original unworn condition and returned with the original packaging within 7 days of notifying us, a refund will be issued.
We aim to process returns within 14 days of receiving the goods. Confirmation of a refund will be sent by email. We will re-credit the original purchaser’s credit card for the sum paid, less the postal costs.
Every Second Counts is not obliged to offer a refund, repair or exchange without providing proof of purchase.
Should you have received a faulty item then we will offer a refund, replacement or exchange for the full purchase price. Every Second Counts reserves the right to examine the item in question.
Every Second Counts reserves the right to determine whether a product is faulty and conduct a production and quality check. If deemed faulty a replacement item will be shipped subject to availability or a credit note or refund issued.
For health reasons there are no exchanges or refunds on underwear.
Refunds are not issued if there is a delay in delivery.
We aim to process returns within 14 days of receiving the goods. Confirmation of a refund will be sent by email. The time taken for the refund to be credited to your account will depend on your bank or credit card issuer.
Customers are legally obliged to take reasonable care if the items they order whilst they are in their possession. If you have purchased items from Every Second Counts and fail to take reasonable care of the unwanted items before returning them to us, we will not accept your return and you will not be eligible for a refund.